Refund policy

We want every Teanuki order to feel like a good decision. If something isn't right, write to us at hello@teanuki.co and we'll sort it out.

Unopened tea

You can request a return of unopened, unused tea in its original sealed packaging within 30 days of delivery. Email us with your order number and we'll send return instructions. Return shipping is paid by the customer, and the original shipping cost is not refundable.

Opened tea

For freshness and food-safety reasons, opened tea can't be returned for a change of mind.

Something wrong with your tea?

If you think your tea is faulty, contact us within 30 days of delivery with your order number, photos and a short description. We'll review it and, where the issue is confirmed, offer a refund.

Damaged in transit

If your parcel arrives damaged, keep all of the original packaging and email us photos of the box, the packaging and the products within 7 days of delivery. This lets us file a claim with the carrier. In most cases we'll send a replacement at no cost.

Changes and cancellations

Need to change or cancel an order? Email us as soon as possible. We're happy to help any time before your order ships. Once it has shipped, we can't cancel it, but you can request a return after it arrives under the terms above.

Refunds

Approved refunds are issued to your original payment method within 10 business days of receiving and checking your return. Your bank or card provider may take a few extra days to process it.